at home agent - CSR2 TTEC Employee Review

1.0
Mar 4, 2016
Recommend
CEO approval
Business Outlook

Pros

work form home will work with you on your schedule if need be

Cons

very ery low pay for the work that is done no room for growth by pay or position. tech issues that may notbe your fault have to deal with some rudely customers whch are actully not all real customers some of which are the upper management or tls who use fake profiles from fb users to call and act as angry customers that will call you out of your name all day. back to back to beliittle and emabarrase you constant invasion of your screen while working which will cause your system to act up and you are to blame no recognition for agetns who do try and may not be the popular ones only calls that are heard are the bad ones no good calls are ever brough up for some agents

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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