They hired me despite being a newbie - Customer Service Representative TTEC Employee Review

3.0
Jul 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Encouraging environment and a lenient TL

Cons

Inadequate training in Verizon S&S account

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TTEC Response
11mo
Thank you for sharing your experience. We’re glad to hear you felt encouraged by your team and supported as a newcomer. Your feedback on the training helps us better understand areas for improvement.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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