Try to be happy when all the other employees are flakes and you get called in to cover their hours. - Cashier, Food Prep, Line, Drive-thru Taco Bell Employee Review

2.0
Feb 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Easy to get starter job. Lets you know real quick if you like to work fast pace environment. Have the opportunity to advance if you can do all the jobs well and put on a happy face and speak of your desire to become a shift leader (beyond that good luck- have to wait for someone to quit which luckily is highly likely within a 6 month span). It can be fun, if you're working with the right people. You get to try out some seller skills and learn to work a cash register. A lot are open 24 hours so you have the opportunity to fit in some hours when you normally couldn't. You see upper management a lot as they do their inquiries.

Cons

The drive-thru set-up is horrible. One person is forced to take orders, take and give change, make drinks, ask if the person at the window wants sauce, make sure they're order comes out right, all while you have the person ordering rambling in your ear. Which is okay until you throw in a refund, not enough money to pay, a card you have to type in, the pop-machine runs out and you're the only one available to fix it etc.... The person is timed and unable to deliver quality customer service because they only have 42 seconds if that to get everything done that i mention above me. A lot of times they dump you into training and aren't able to teach you what you need to know so when you make a mistake it's a huge pain in the rear to employees and customers alike. Turn over rate is high. In the store I worked at a regular full staff was 24 we were down to 15 at one point and there were only 9 constant employees in the 8 months I worked there. My hours were often cut dramatically when new employees were hired and swapped around all the time. Sometimes hours were swapped around and the person who got my hours would call in sick several days during the week or leave early and I would be called in to cover the shift. At some Taco Bell's you can expect to be making a little bit more than minimum wage but not the one I worked at. I saw extremely competent reliable employees who worked there forever being tossed around hours working 12-16 hours shifts. A lot of bad employees were hired which puts strain everyone else because they had to take over two people's job. Because the store is so concerned about meeting time, and deleting things off the register ( which is annoying if you think about how many ask for their total then change their mind) the overall customer service is sunk because you can't feel overwhelmingly burdened by extremely strict measurements of performance where one customer could cause mass chaos. We often ran out of things we needed to run the restaurant because of poor management which was eventually terminated. There are no benefits. Working at Taco Bell is continual drama from bad employees, bad hours, never expecting a raise, to bad performance ideology. You get reduced meals by half if you want. Generally the management was nice enough to allow you to get something for free if you worked over 10 hours or covered someone else's shift. Generally the management I had tried to be has humane and respectable to their co-workers as they could. If you're looking for a start, it's a good place to look. Don't expect good wages, although you can try to make up for it in hours, you don't get overtime until you exceed 40 hours in a week with no paid breaks, even if you're there for 16 hours. In all positions you can expect excessively long days and constantly have to try and get done too many jobs at one time where it feels like one more person on staff would make a huge improvement. If you are ADHD go for it. I was ready to be done by the time I left to go school.

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5.0
Apr 20, 2026
Recommend
CEO approval
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Pros

I'm a hard worker with 37 years on and off for 37 years

Cons

I'm not a fan of late night

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Consistent weekly scheduling, employee merchandise, 30 minute lunch breaks with an employee meal, and a clean environment. A fast-paced environment for those who work well under pressure.

Cons

Working here was one of the most challenging employment experiences I've had, largely due to poor management and unrealistic expectations placed on employees. The workplace operated with a constant sense of disorder. Employees were often required to share cash drawers, creating unnecessary confusion and accountability concerns. Rather than implementing systems that promote efficiency and accuracy, management seemed more interested in monitoring every movement employees made. Micromanagement was a daily occurrence, frequently accompanied by belittling comments, such as "move faster" that did little to improve performance and instead created an unnecessarily stressful environment. A particularly disappointing aspect of the culture was the existence of workplace cliques and alliances. Certain employees, many of whom appeared to receive better pay and treatment, routinely spoke down to others with little intervention from management. Respect and professionalism were not applied consistently across the staff. Customers frequently complained of poor treatment from staff, even so far as reporting being called slurs. The expectations placed on service employees were unreasonable. Workers were expected to take customer orders, maintain a friendly and professional demeanor, sign into the register, process transactions, prepare food on the line, and manage multiple responsibilities simultaneously. Despite already handling numerous tasks, employees were often criticized for not moving quickly enough. The focus seemed to be on creating pressure rather than encouraging productive work. Scheduling practices also raised concerns. Some employees consistently received consideration for birthdays, anniversaries, graduations, and personal commitments, while others were not afforded the same flexibility. The appearance of favoritism created resentment and undermined morale among staff members who felt their personal obligations were treated as less important. Another troubling issue was the handling of attendance matters. Management demanded a physician's note for a single-day absence, a response that felt excessive and punitive given the circumstances. Rather than generating a reasonable and supportive workplace environment, policies were enforced in a manner that appeared designed to discourage employees from using legitimate time off, including PTO. Overall, the biggest problem was not the workload itself but the lack of respect, consistency, and sound leadership. Employees were expected to meet exceptionally high standards while receiving little support, unequal treatment, and constant criticism. The result was a workplace culture that felt more focused on control and favoritism rather than teamwork or operational success.

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