Pros
Competitive pay, adequate equipment/supplies, nice facility with canteen and employee gym. Management very fair when it comes to inclement weather, scheduling time off for doctor's appointments, etc. On par with other companies regarding paid holidays.
Cons
Nepotism is rampant at the Basepointe Billing Centers. I am amazed at how tolerant the company is of hiring children, nieces, spouses, life partners, etc. of existing employees, because the perception will always be that relatives of the "higher ups" will be given preferential treatment (and frequently are, unfortunately). There are departments that have relatives working together despite what I believe is a company policy against this. My other big beef with the company is that I think employees are discouraged from reporting any kind of concerns regarding issues with co-workers. Whether this is just a training issue or a cultural problem I don't know, but I recently approached my boss with a genuine concern and was made to feel like I was the problem. Finally, as many others have stated in their reviews, training here is not standardized in any way and you pretty much just get thrown in the ring and learn as you go.