Pros
Overall, much higher caliber of hire than most retailers. High level of engagement from store level staff has compensated for poor business decisions from company leadership.
Cons
CEO creates culture of fear to disagree and propose progressive thinking that differs from group think. Board of directors not effective at holding company leadership accountable for increasing share value. Employee experience consistently compromised by lack of benefits, low pay for work expected, stopped 401K match, low level reliability of systems efficiencies. As well as an underlying dishonesty with how poorly the business is being managed from the corporate level. Attrition is extremely high and increasing with store management teams, in home designers. Store needs are not being met as dwindling capital expense budgets cause employees to work in dirty stores that wait years for repair.