New Executives Made The Environment TOXIC - Group Manager The RealReal Employee Review

2.0
Dec 12, 2021
Recommend
CEO approval
Business Outlook

Pros

THE PEOPLE! Prior to the Yelp leadership takeover, this company was incredible. The culture was (past tense) amazing. Low turnover, the company leadership was motivating and collaborative, employee referrals were abundant, minimal politics and there was a great sense of community. We had a mission and we were focused on the growth of the people and the business. The RealReal was a fun place to work. We worked very hard because of our love of the company and its leadership.

Cons

Once the retail, HR, and field executive team leadership changed, the culture flipped to a vile toxic environment. So many people went on leaves due to stress and illness. There was no longer a sense that the executive team cared about its people. A huge exodus occurred and the best of the best talent left and are continuing to leave. There are many new roles open for a reason, HIGH TURNOVER. It is honestly sad and is still astonishing that the CEO was not aware of how her company was driven to toxicity so quickly by the newly hired executive team.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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