Run, run, run - Luxury Manager The RealReal Employee Review

1.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

If you enjoy meeting new people this is the role for you, 12 different group managers in a span of 3 years. Constant turnover from team members who were either soft fired or had their lives so micromanaged that they quit. Set your own schedule however not work/life balance-the job becomes your life because you have to juggle so many unhappy clients

Cons

-Paid expenses for using your own car, home office, internet, electricity, gas come no where near the actually out of pocket cost. -No room for advancement after you hit a certain level, with no interest in retention -Your home and car become a storage unit for the massive amount of supplies required to do the job -HR is NOT a safe place, they basically take your concerns and report them directly to the party you are concerned about -Use scare tactics -Treat their team members like children and not full functioning adults -Clients will call/text/email at all hours of the day and night due to their frustrations with processing, pricing, missrepresention and low commissions(can't blame them, it is hard to sell something and only make a few dollars and then have $10 taken each month for sending out a check) -No support when you actually need it -Total unrealistic quotas and touchpoint demands -Hiring team misrepresents how much you actually make -Encourages team members to harass clients to get more product even when they have outstanding issues that have not been resolved

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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