No idea about healthcare. - Analyst TransUnion Employee Review

1.0
Mar 4, 2013
Recommend
CEO approval
Business Outlook

Pros

Its a large, relatively stable company. You won't be fired, even if you are not that productive or useful. Parts of the company are real moneymakers, so even with constant poor decisions the company will stay afloat. You can find great coworkers and the occasional good performer that gets it.

Cons

Wow. Where to start. HealthCare - TU now dabbles in healthcare, but has very limited grasp of the market. Their decisions and focuses are confusing and almost mind numbing. If you have a good grasp of the current marketplace, correct pricing, correct expectations, and what is important, then prepare to be frustrated. Acquisitions - if they buy you, get ready to grind to a halt with red tape, policies and procedures, and generally messing up your stuff. Client satisfaction will go down, prices will go up, and you will have to constantly explain how your stuff (used to) work. Outsourcing - sending client calls to India, and outsourcing development...yes, these are good strategies. Limited upward mobility. If you don't play politics and fluff the right way, you're not moving up. You won't even get interviewed or a courtesy chat if you apply. The job can sit open for months, almost a year - and you won't hear anything. Management - lots of consulting background types. Not the dive in, get your hands dirty, understand things consultant (do those exist?). Everyone's been around some consulting company for a decade or so, and this is their chance to cash in and sit back. So you will not get active minds or hard workers at this level. Input - not appreciated. Try to use your expertise, effect some improvement or better direction, or even try to stave off the impending disasters and client atrophy - and you will be labeled as a negative presence offering too much resistance. Take your resistance somewhere else - and make more money in a better environment! Win-win! Overall TU is something of a throwback...their outlook is some combination of decades from the 50s to the 90s. Bonus is limited to management or above. Pay rate for senior management is huge, but anything lower will be sub-par. Everything is about process and red tape. Innovation is not on the agenda. Other companies will be faster, smarter, and better - they will just buy the cheapest one. Truly a thrilling, fulfilling atmosphere. If you have the consulting background and want a fluffy job with lots of flying around and not much actual work, TU may work out well for you. If you want to be on the cutting edge, or within 100 miles of it....if you like being productive...if you want to have input and form a good connection...then TU is not for you.

Explore other reviews about TransUnion

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The interview process was very smooth and the recruiter responded back fairly quickly

Cons

After the first assessment, it took some time to hear back from them

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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