Pros
remote, nothing else, no more pros
Cons
I am currently thinking of leaving Transcom since all employees are overworked, and it is impossible to book a day off since they group everyone's day off based on a fixed time that they cannot go below. For example, currently, if I want to take time off regardless of PTO or UPTO, I have to wait 2 months in advance. The queue is 100% full, and everyone gets in trouble when it goes into code red, which is 99% of the time. You get two 15-minute breaks and an unpaid lunch; aside from that, there is no breathing room whatsoever. You're just on calls back to back. You are not appreciated at all. You get emails saying you are appreciated, but then every 5 minutes, you get sent an email saying we need people for overtime. If the customer is angry, and regardless of what you do, good or bad, you will still get a bad survey. Oh, and the survey is your fault, even if the customer is wrong. You just have to deal with it. So much compliance for stuff that does not make sense. All your good work is just for the manager to get a pat on the back from the higher-ups. No growth even if your scores are past the top 15%. I was told I was going to get a promotion, but then they wanted to change my schedule so that I would work on weekends and the night shift. You by no means are not a technical support, it is strictly customer support. You have no permissions whatsoever to help a customer or backend powers to solve issues; they recently just took away our last attribute to do anything that the customer can already do on their own. All support is done through comforting customers during their so-called hard times. Oh, and did I mention that when dealing with angry customers, you will receive DSAT surveys, and again, it is 100% your fault even if you did everything you can. Again, do not approach this job with a 10-foot pole.
