Beware...... - Sales Manager Trulia Employee Review

1.0
Oct 9, 2015
Recommend
CEO approval
Business Outlook

Pros

It was awesome when it was Trulia. Snacks, games, fun environment. Most of the people that work there are good people. Pay is good if you are a top seller - good benefits.

Cons

Shortly before, during and after the merger. They began to weed out some of the top talent across many levels of Trulia, for several reasons - most notably asking questions and "rocking the boat". The leadership now, prefers to surround themselves with "Yes" men & women, rather then be pushed to improve processes, revamp policies and be challenged to correct issues. Upper management that was brought in shortly before the merger is more concerned with appearances then with reality - they prefer people that "look" the way they think they should or "dress" the way they think they should, people that always go along with their plan, when specific members were brought in they brought with them homogeny from past jobs at stuffy bureaucratic corporations and Trulia lost a lot of what made it so great - both in people and culture. Before this change in the Denver office - feedback was not only encouraged but rewarded, the EVP at the time promoted a culture of no politics, best idea wins and unity. The new leadership promoted a culture of office politics, "professional" appearance over substance and little to no new ideas. Team members were chastised for questioning policies or changes to commission structure, told to "be company men" and promotions were now based on amount of brown nosing as opposed to actual value brought into the organization. Upper management promoted sales reps to management positions that would not challenge them intellectually or politically. Fun, close relationships and caring were replaced with a notion of "professional" meaning, cold, heartless, bottom line strategies. People from every level that had built the company were told to "go with the flow" , not raise concerns or ask questions and were fired with no cause and no justification. Overall this new management, took a fun company that was burgeoning with young diverse talent, had an amazing, caring culture, and was truly an amazing place to work and reduced it to just another call center/phone sales job where kissing up and wearing a tie will get you promoted faster then producing results and improving the company. They got rid of a smart, diverse and dedicated workforce and hired robots, college kids who don't know better, ambitious brown nosers or people that are too scared to or don't know to ask questions about changes made that negatively IMPACT them. Maybe that is what they wanted? Just don't kid yourself into thinking this is a "start-up" culture with upward mobility or a place where you can advance without having to sacrifice your morals and dignity - it simply isn't anymore and the current management they brought in pre-merger has everything to do with why. So if you are an intelligent, ambitious, fun person who wants contribute ideas, learn, and make an IMPACT while working with awesome upper management that respects your ideas and values you as a person - work at Trulia 3 years ago. If you want to work a phone sales job, being micromanaged, berated and disrespected - where the only way to get promoted is to actually have your head..... you get the idea, then by all means - work here now. OH, and side note - as someone that personally witnessed the top leadership at the Denver site encourage the managers to leave multiple positive glowing reviews on this site, to combat the actual reviews (remember that whole caring more about appearance then reality thing?) beware of the "glowing" reviews with no negatives - let's be real, even the best job in the world has cons.

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Trulia Response
10y
Thank you for the feedback. You’re right, the people here are great, sorry that you didn’t have such a good experience here. When you grow a company, as quickly as we did in Denver, you are bound to have some growing pains. Unfortunately, much of your review was filled with untruths and I’d like to clarify. First, the Denver Sales Office is currently experiencing our lowest employee turnover in the history of the company, so, we are not losing top talent. In fact, over the last 6 months, we have filled ALL of our leadership & training positions with internal candidates (so excited for them!) and we’re diversifying our operations here even further. So, there will be even more opportunities here than ever before for hard-working & talented individuals. Secondly, actually, based on a recent survey, our employee satisfaction here is at an all-time high, including feeling "heard". Oh yeah, and rest assured, our culture is still thriving, with amazing benefits, top notch compensation and recognition programs, along with all office celebrations, casual dress & happy hours aplenty! Do we still have some work to do, of course we do! In the meantime, we will continue to work hard to keep making the Trulia (The Zillow Group) a “Top Place to Work in Denver", as we’ve won a few years running (as voted on by our employees by the way). Even better news, we are hiring again, so if you know anyone who loves teamwork, a place where they can make an immediate impact and find a place that appreciates what they do. Please send them our way. But, we’re VERY selective. So only send the best please. However, if you have any additional information you would like to share, don’t hesitate to contact me at gbland@zillow.com or at 720-801-8126. I’ve been here for 3 years myself and I couldn’t be more excited about our future and the amazing team we have here. But, we are always interested in new ideas so feel free to reach out. Best of luck in your new endeavors. Greg Bland, VP of Sales.

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