USAA is off-mission - General Lines Account Manager USAA Employee Review

Hyper corporate mentality. Very little internal advancement. In my experience, new management hires all came from outside the company and were virtual clones of the hiring managers. The company has changed direction in the last three years from a philosophy of doing everything they possibly could for their membership to accompany with production as a priority. Experienced agents have gone from professional advisor roles to reading scripts. Morale on the sales floor is very low as a result. In this veteran and military facing company, there are virtually no vice president or directors with military experience. They have lost their way.