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      USAA

      Engaged Employer

      USAA reviews

      USAA needs to value employees more, and provide better work/life balance. - Claim Service Manager USAA Employee Review

      3.0
      Jan 6, 2009
      Claim service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits are among the best you would find anywhere. The facilities and amenities are outstanding.

      Cons

      Employees are not valued as highly as they should be. At the management level and above, there is no work/life balance. There is a culture of fear that prevents the best ideas from moving forward. A very bureaucratic, good old boy network prevails.

      Explore other reviews about USAA

      5.0
      Jun 26, 2026
      Manager, contact center
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is sufficient and above Average

      Cons

      Upward movement is based on who you know

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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