Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged Employer

      USAA reviews

      Member Services Specialist - Member Service Representative USAA Employee Review

      1.0
      Apr 12, 2018
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Calls centers with good amenities. Tuition reimbursement. Annual bonus is nice. Healthy points for discounts on healthcare premiums.

      Cons

      Middle managers lack people skills. Micromanaging culture. Constant heavy pressure to sell other services. Not enough individual development. Management is for numbers not results. Mental midgets constantly monitoring phone calls to catch you making a mistake. No positive reinforcement.

      Explore other reviews about USAA

      5.0
      Jul 8, 2026
      Senior advisory consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. People who care and want to see everyone succeed. Great benefits

      Cons

      Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
      See reviews by: Helpful|Rating|Date|All
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      USAA reviewsUSAA Member Service Representative reviewsUSAA review