Great Benefits and Salaried, But Go Elsewhere if you want to Grow - Financial / Wealth Management / Advisor USAA Employee Review

2.0
Apr 26, 2009
Recommend
CEO approval
Business Outlook

Pros

Great benefits, work schedule is flexible. USAA members are great. Front-line employees are, as most people discover on the phone, supremely nice and generous people.

Cons

Incompetent, incommunicative silos of business. Management is mostly Texan, mostly untrained in management, and mostly promoted for political reasons. Management realizes that financial employees have two options: be paid on salary or go to a commission-based world outside, and this is used to manipulate the employees. Systems have degenerated to where many frontline employees have to redocument the same information in multiple places. CEO is an ineffective, weak leader in comparison his predecessor.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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