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      USAA

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      USAA reviews

      NEVER AGAIN - Total Loss Representative USAA Employee Review

      1.0
      Oct 30, 2021
      Total loss representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits - if you have children or work in a DIFFERENT department

      Cons

      - Management - ended up with 3 managers while there - only 1 was good. The micro-management is horrendous. If you have a free-thinking brain and want to do well - THIS IS NOT THE JOB FOR YOU. - Got questioned for going to the restroom - Super stressful/toxic work environment - You get yelled at on 90-95% of the calls - The workload was beyond unmanageable - you have a list of 300 total losses and no time to call them or call out - ALL inbound calls - WORST JOB I HAVE EVER HAD

      Explore other reviews about USAA

      5.0
      Jun 26, 2026
      Manager, contact center
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is sufficient and above Average

      Cons

      Upward movement is based on who you know

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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