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      USAA

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      USAA reviews

      Stay away from the Mortgage Department - Mortgage Processor III USAA Employee Review

      2.0
      May 7, 2015
      Mortgage processor iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bonuses are great. They pay for school after working there for 90 days.

      Cons

      The mortgage department is awful. Employees are overworked and managers do not have your back. I would go back to USAA but never to the Mortgage department. I'd rather be unemployed. And it's hard to put in for a different department once you're in Mortgage- they won't let you go. It's easier to quit and apply as an external candidate than to be offered a position as an internal candidate.

      Explore other reviews about USAA

      5.0
      Apr 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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