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      USAA

      Engaged Employer

      USAA reviews

      Eh, it was an experience - Bank Call Center USAA Employee Review

      3.0
      Feb 13, 2011
      Bank call center
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at USAA for 3.5 years. The benefits were great, and the company seemed like a good company to work for. I made a lot of really good friends during my time there and even met my husband...

      Cons

      When I was a phone representative, I felt like I was working like crazy. There were always calls in queue and we were limited to our breaks and lunches. If we were not available to accept calls (restroom, following up with a customer, typing feedback), we were constantly reprimanded by our management. Very micromanaged.

      Explore other reviews about USAA

      5.0
      Jun 8, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      50% off for lunch flexible working hour

      Cons

      too many office politics layoff

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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