Horrible place to work - Auto Claims Adjuster III USAA Employee Review

1.0
Oct 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Working from home, and vacation time.

Cons

You are set up to fail, Unattainable metrics. There is a metric for everything. Workload is ridiculous, so there is no work life balance. If you don't do alot of overtime, and i mean alot, you can't stay on top of workload then you get written up. Lots of employees on anxiety and blood pressure meds.. and people are always out on stress leave. Used to be a great place to work, they do not care about their employees and keep slashing benefits and adding more duties to your job. Some managers and directors bully you. You see employees come and go like a revolving door. After 20 years I'm resigning.

Explore other reviews about USAA

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great mission; great compensation; strong people and technology

Cons

Can be meeting intensive & bureaucratic in some areas

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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