High work load. Low pay. Low appreciation - Manager USAA Employee Review

1.0
Nov 16, 2024
Recommend
CEO approval
Business Outlook

Pros

The people I work with.

Cons

Increased sales pressure without compensation. They are pretty much making it impossible to get the highest end of year rating which is an “EE” which would allow for a bigger bonus and better end of year raise and they are pushing us to give more partially meets “PM” which allows them to pay a lower bonus and lower raises. All this after coming off our strongest sales year yet. They continue to increase manager work load and spans to avoid hiring more managers. They want you to run it like your own agency but then micro manage everything. Everyone is eating the company low on internal surveys so now we all have to go through a positivity training called Orange Frog instead of them addressing employee concerns. Nobody feels appreciated or valued… especially managers. I could go on and on but just be aware this is not the same company it was 5 years ago. It is not employee focused.

Explore other reviews about USAA

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

50% off for lunch flexible working hour

Cons

too many office politics layoff

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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