Solving big problems but at a high price - Anonymous employee Uber Employee Review

3.0
Nov 23, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The internal tools at Uber are best in class - you can dig into the data very easily, the tools are efficient, easy to use and very robust. Uber is solving some of the largest problems that exist out there, and the scale of Uber is incredible - the company is making a huge impact on the world. The CEO is incredibly ambitious and very driven, and isn't afraid to make big bold bets on the future. Generally, the caliber of the people at Uber is extremely high (likely because they had to go through an unnecessarily onerous interview process) - I had the opportunity to work with rocket scientists, people that were published in the NYTimes, former CEOs / SVPs / CTOs, tons of ex-consultants/bankers.

Cons

#1 - Politics - Since the bar is so high at Uber, being smart and hardworking is not enough. You must be incredibly good at office politics to be successful - and in fact, if you are not good at politics, you can expect to be routinely passed on for projects and given low performance. #2 - Performance Policy - Stack ranking is a disaster as teams are compared against each other although they have very different KPIs. Additionally, some orgs have little control of the outcomes of their projects, but are judged by results rather than contribution. If everyone is good, some people still have to get low marks, where politics is particularly prominent. #3 - Work/Life Balance / Stress - Working at Uber is extremely stressful. Every decision you want to make is challenged thoroughly and rigorously and there are constantly people that are "toe-stepping" on you to ensure the best decision is made. While this is great for the company, on an individual level, it leads to very stressful situations where you must constantly prove everything you do and justify it. #4 - People Last Mentality - The company makes no secret from the CEO and down that everything it does should prioritize the company first, and the person later. HR has been neglected, with recruiters consistently overhyping potential compensation. New policies are constantly put in place that undermine the employee (e.g. changing an employee perk so that it is as underutilized as possible). #5 - Compensation & Hiring Process - Newer employers (2015+) are routinely under-compensated with potentially misleading guidance on the "upside" potential of a high valuation. Additionally, the hiring process takes too long (at times 3+ months ), and the recruiting team could be much more professional. Turnover rates are not low.

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Uber Response
9y
Hi - thank you for the thorough and articulate review. You call out strong pros, like the scale of our work as well as the ambition of Travis, that make working at Uber special. You also lay out some cons that I'd like to address. In my opinion, many of these fall into the bucket of 'growing pains.' As Uber is still just 6 years old, while growing from a 2,000 person company to 10,000+ in the last 3 years, we're still in the process of scaling up and smoothing out many of our internal processes and programs. I'm confident that many of the cons you mention will be vastly improved in the coming months and years, and am especially optimistic with our new CHRO, Liane Hornsey, starting in early January. I see you've moved on to a new opportunity, but based on your review, I would love to connect you with leadership on our People team to talk about ideas and ways we can improve the experience of working at Uber. If you're willing, please reach out and I'll set something up: pierce@uber.com. Thanks again for the review and feedback!

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I love being able to work around truly passionate people who are ready to change the world. The culture is great, free snacks and food is big plus. I had the opportunity to take ownership of projects within my first month

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Uber Response
10y
Great review, thank you!
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