Work hard & the sky is the limit at Unum!!! - Customer Service Specialist I Unum Employee Review

5.0
Apr 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Numerous career growth opportunities, promotions/shifts based on individual work ethic instead of popularity. Benefits available from day one, good amount of PTO hours.

Cons

They literally have the most ridiculous attendance policy. They don’t give you any sick days or unplanned pto days. If you’re literally dying with the flu & have to call in bc you can’t work and don’t wanna get your coworkers sick, you get an occurrence. That wouldn’t be so bad if occurrences didn’t play a big part in shift schedules & promotions. When a company does not offer any sick days it just rubs you the wrong way and looks like they do not care about their employees well-being. 11:30-8pm shift is the absolute worst! No work-life balance and employees never get to be with their families. Hire more west coasters and/or close at 6pm.

Explore other reviews about Unum

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, consistent schedule, excellence in work is rewarded.

Cons

Monitored regularly. Pre-determined schedules are followed.

1
4.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong work-life balance, supportive leadership, and a collaborative culture that feels more people-focused than many large corporations. Hybrid flexibility, solid benefits, and long-term stability make it a great place to build a career. There are also good opportunities for internal growth and cross-functional experience.

Cons

Decision-making can sometimes move slowly due to layers of process and approvals. Compensation may not always be as competitive as larger tech-focused companies, and organizational changes or transformation initiatives can occasionally create ambiguity or shifting priorities. Like many large enterprises, bureaucracy can at times impact speed and innovation.

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