One disappointment after another - Customer Service Representative (CSR) VCA Employee Review

1.0
Apr 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Pet discount is great. Coworkers are helpful and very hardworking.

Cons

Understaffed. High turnover. Pay is pathetic considering the high stress busy environment. Could earn more in retail. Workplace is gross and barely functional.

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VCA Response
3y
We are concerned to read your comments, as we truly value our team members and always want them to have the support they need. Please know that your input is appreciated and we would welcome the chance to discuss this further, so we encourage you to email us at EmployeeConcerns@vca.com. Thank you.

Explore other reviews about VCA

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Perfect team for learning and mentorsip

Cons

New manager made 13 of us leave for the best

4.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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