Don't work at this call center. - Client Service Associate Vanguard Employee Review

The job is just receiving calls from people who know nothing about retirement plans yelling at you about their money and insulting you. Either that, or people in very sad situations and sometimes you just can't help them. Very inflexible. If you want to go to the doctors, you need to take an hour of PTO. If you are lucky your manager will let you shift work times. Everything is run by a clock. You literally have to hit a button on your computer to take a break or use the restroom and it times those breaks.