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      Vanguard

      Engaged Employer

      Vanguard reviews

      Be prepared for a standard call center environment. - Client Relationship Associate Vanguard Employee Review

      2.0
      Aug 8, 2010
      Client relationship associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very cheery and friendly work environment. Everyone is very nice to each other. Can be an overall pleasant working environment.

      Cons

      Call center environment can be very monotonous. Based on my observations, rather than promoting from within, they seem to bring in people from other companies and even other industries for management positions. While this may sound good in theory for diversity, it's horrible for morale when you have to report to someone who has no clue about investors or the securities they're investing in.

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      5.0
      Jun 22, 2026
      Client relationship associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong training platform Good benefit Pension plan

      Cons

      Not receive partnership first year The pension plan will vest in 6 years

      2.0
      Jul 8, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote opportunity which is great Getting to learn the industry

      Cons

      Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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