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      Vanguard

      Engaged Employer

      Vanguard reviews

      It’s a job - Client Service Excellence Center Representative Vanguard Employee Review

      2.0
      Aug 14, 2025
      Client service excellence center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They paid for my licensing so it was a great place to start I guess and benefits start day one

      Cons

      Training is absolutely horrible and I do mean horrible The technology is outdated and horrible and it’s hard to do your job at times I only made 25 an hour and that was more than most of my colleagues I started with But low pay in my opinion

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      3.0
      Jun 3, 2026
      Client representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome coworkers for young professionals. Paid licensing for a few months.

      Cons

      Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

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