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      Veeam Software

      Engaged Employer

      Veeam Software reviews

      Great, but not for long - Technical Support Engineer Veeam Software Employee Review

      3.0
      Jun 10, 2020
      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good starting pay - Lots of great knowledge to pick up on - Amazing co-workers

      Cons

      - Growing pains are felt throughout the company - Technical resources are a chore to locate and research as they are usually deleted or moved without warning - Constantly shifting goalposts in terms of job performance - The company swear up & down that its not a call center, but its a call center - Related to the previous point, too much focus on call and case milling/KPI numbers - Training is atrocious, as it is a trial by fire with no set training course set in place - Only 5 hours of PTO is granted per pay period - Extremely high stress casework - Little to no opportunity for advancement - Upper management is an enigma, as they do not effectively communicate with the rest of the company

      avatar
      Veeam Software Response
      5y
      We appreciate your review! We love when people acknowledge our culture of knowledge sharing and mentorship which allows everyone an opportunity to grow professionally. Your point around growing pains and resources is valid, as we try to live by our corporate value of Innovate & Iterate and sometimes it does feel a it awkward knowing where to look for resources related to your needs. Have you shared your concerns about your case load and your feelings around opportunity for advancement? We are working hard to build out what career growth can look like at a company growing like Veeam is - it was mentioned in our employee survey and we've priorized it as our #1 focus for the remainder of the year. We want to be able to share opportunities for you to learn and grow your career. We hope you feel a difference soon, and would love more feedback via your HRBP.

      Explore other reviews about Veeam Software

      5.0
      Jun 29, 2026
      Senior product marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing company culture. Friendly, motivated, and inspirational colleagues. Remote work. Competitive pay. Solid benefits.

      Cons

      Intense and very fast paced

      avatar
      Veeam Software Response
      1d
      Thank you for the kind words — we love having you on the team! We're glad the culture, colleagues, flexibility, and compensation have all been positives. The pace can definitely be intense, and we appreciate your energy in keeping up with it. Here's to many more great years ahead!
      1.0
      Jun 19, 2026
      It service desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Friendly teammates that are willing to help

      Cons

      Where to begin? - Since starting at Veeam, the internal IT Support team has been cut to a THIRD of it's original size. From an original team of 10+ people, only 3 of the core team remain. Three USA members are left to support over 2,000+ USA employees and try to solve the flood of tickets that arrive in the ServiceDesk queue. - These last layoffs which I was a part of, 1 desktop support engineer, 1 support manager and myself were laid off. - My role was replaced by TWO other service desk analysts in Costa Rica that are getting paid pennies. Both of them combined make less than the salary I had. - Veeam is trying to cut costs anywhere they can, all while making record profits - Technology leadership doesn't listen to input from lower level management on pain points or suggestions on how to improve work-flow or help out the internal IT team - US-based IT employees never received any promotions. All employee promotions from the global IT team happened in Prague / Bucharest offices. - Absolutely no room for career advancement. Managers don't support growth. They silo you into a specific role and work you like a horse.

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      Veeam Software Response
      2w
      Thank you for sharing your experience. We're sorry your time at Veeam ended on a difficult note. We hear your concerns about team resourcing, career development, and how decisions are communicated. Ensuring our people feel heard and have real opportunities to grow is something we care about, and feedback about leadership responsiveness is noted. We wish you all the best in what comes next.
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