Sales Specialist - Sales Specialist Victoria's Secret Employee Review

1.0
Jan 28, 2017
Recommend
CEO approval
Business Outlook

Pros

- Gratis, especially when you first join, you get a bunch of free bras - Learn all about bras and become very knowledgeable - LOTS of nice people work there, I made some really amazing friends! VS attracts many international people and individuals who are very classy and friendly

Cons

- Toxic and abusive behavior from management (lots of passive aggressive behavior to make staff feel bad about themselves, favoring certain people over others, bullying the nicer staff instead of creating a positive environment for growth) - Your senior sales staff WILL steal your sales and then smile in your face and ask you how you are doing, I found this very unsettling. I know in a sales environment it's competitive, but VS needs to change their sales structure so they aren't pressuring sales staff to reach even higher and higher goals. They need to be more realistic, then sales staff can relax a bit and be better at sales because they can work together to keep customers) - New sales all the time, with the wide range of products you already have to memorize, you have to memorize all the different promotions going on all the time, and you bet--they test you on it! - Higher and higher pressure sales, which is ridiculous because they expect you put things away as well and it becomes overwhelming having to manage that and put things away too - The store is constantly changed around, so that Bombshell bra you want to recommend to your customer? Sorry not there...this is why so many customers complain about being drug around with the staff not knowing what they are talking about - Unorganized management. There are a few different managers at VS and they will all tell you something different. One will tell you to do something, and the other will ask you "what are you doing here?" and get mad at you. Or one manager will tell you something is okay to wear or do, and another will give you hell about it. It happens on a daily basis. It's very frustrating. - They don't give you very many hours. They lure you in on the pretense of great benefits, and always give you less hours on purpose. Also, they will start taking your hours away once you have worked there for 2 months if your sales aren't high enough. Get ready for it. If you want to improve on the job...I don't think so...bring your A game (for $13/hour! HA!). Also the commission is a lie. You only get it if you achieve a sales goal, and you only get commission on what you sell AFTER reaching the goal. - I injured my foot and they forced me to continue wearing the shoes that made the problem happen. Thanks VS. I had black trainers that had black laces that you couldn't even see, and they forced me to wear more "stylish" shoes that injured my left foot permanently because of the running around and hard floors. - The headset will drive you mad with the voices all the time

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5.0
Jan 19, 2026
Recommend
CEO approval
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Pros

Easy retail job for beginners

Cons

long and slow hours at times

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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