One of the best places to work - Technical Support Level II WP Engine Employee Review

5.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Fantastic staff that embody the values of the company every day. Fantastic benefits and supportive management

Cons

Can be a tough job at times with some workload as an L2

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WP Engine Response
2y
Thank you so much for reaching out to share your feedback! We're so glad to hear you've had such a positive experience overall, we're really proud of our culture and our Total Rewards Team works hard to ensure we're providing great benefits for our people. We're so happy hear you've felt supported by Managers, we know how important it is to have leadership who are invested in the growth and development of everyone on their team. Our Support Team is the backbone of WP Engine and we're so appreciative of the work our Techs do each and every day. If you ever have more feedback to share, positive or constructive, we encourage you to reach out to your EE Business Partner or any member of our Employee Experience Team. Thanks for being part of WP Engine, we're so glad to have you here!

Explore other reviews about WP Engine

5.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
4mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote + Work from Home and ok benefits.

Cons

People are burned out and underpaid. Tenured employees are leaving in droves.

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