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      WP Engine

      Engaged Employer

      WP Engine reviews

      TSE 1 - TSE 1 WP Engine Employee Review

      4.0
      Jul 24, 2025
      Tse 1
      Recommend
      CEO approval
      Business Outlook

      Pros

      haven’t found issues with work life balance(very good for customer facing roles). enough annual leaves and public holidays offered on top few other leaves offered. options to move ahead in carrier though might be hard to find openings cause people rarely move of go for other opportunities, still the option is open like to switch to

      Cons

      the pay raise or increments might not be good enough. even working through slave driven like busy queues during peak season not much recognition given like bonus or anything like that or even considering for pay raise as there as other hidden criterias or atleast thats not well disclosed. recognitions only through a portal where that likely only your manager whos gonna give a shout and point to redeemed but dont feel its worth

      avatar
      WP Engine Response
      11mo
      Hello and thank you for making time to share your experience, as it helps guide our continued growth and success. While we're glad to hear you feel a healthy sense of work/life balance, your experience in regards to compensation, recognition, and growth are concerning to us. This is not in line with the experience we want for anybody at WP Engine, as we place a lot of emphasis on ensuring our compensation is in line with the market, we're providing growth and development opportunities for all, and finding meaningful ways to recognize people for their hard work. We recently conducted "Compensation 101" trainings for all technical support engineers. If you weren't able to attend you can reach out to your Manager for the recording or connect with your EE Business Partner with any compensation related questions. On the other concerns you have raised, if you haven't already done so, we'd greatly encourage you to reach out to your Employee Experience Business Partner, Manager, or Customer Experience Leader so that we can learn more and work to address these concerns. We sincerely appreciate your feedback and hope we can connect to learn more.

      Explore other reviews about WP Engine

      5.0
      Jan 20, 2026
      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

      Cons

      Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

      avatar
      WP Engine Response
      5mo
      We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
      3.0
      Jul 2, 2026
      Product and engineering
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Good people • Good work/life balance and flexibility - remote first with local hubs for those living nearby • Interesting work and ownership of solutions • Core values are good ideals

      Cons

      • Yearly "re-orgs" include layoffs, so while you think your job is secure, it could be unexpectedly eliminated overnight - managers included • Overly focused on profit over employees or customer experience (e.g. benefit programs being cut and diminishing investment into human support, which used to be the lifeblood of the company) - possible consequence of private equity / Silver Lake • No one goes into the office, so even if you're near a hub, there's not a lot of actual face time working next to people and it's difficult to get to know people outside of your team and directly-associated teams • They're not interested in keeping or training up early-career software engineers, which seems very short-sighted and goes against "built for growth" • With the laser focus on the next shiny thing, tech debt and cruft accumulate faster than can be addressed, and the context behind older systems fades over time making them progressively harder to maintain or migrate off

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