Leadership Struggling - Sales Western Union Employee Review

1.0
Apr 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexibility, industry, base pay, is there anything else.

Cons

Senior management has no clear vision for future. Every 6 months strategy changes and they wonder why the sales team is unable to adjust to their ever changing expectations. The WU product line up has fallen behind the competition. We currently offer lower commissions to prospective agents and decent exchange rates with an annoying approach to compliance that will close new agents faster than they can begin to transact. New senior management feels that the best approach to sales is an antiquated car salesman approach from the 50’s. This new leadership has no clue how to run the US Market. Micromanagement has become the norm. While sales processes and activations are a struggle and out of the sales teams hands as the enrollment process is handled by a team in costs rica that is always understaffed thanks to the WUWay. Yet when there is a delay in the sales process you know who they are yelling at. This position in years past was an amazing opportunity, but the micromanagement has become a joke.

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Western Union Response
7y
Thank you for providing your feedback. We are sorry to hear about your experience. We understand our leadership has a significant impact on the experience of our employees across the organization. We work hard to foster a culture in which all employees receive the utmost support and guidance from their managers. We will share this with our Sales team in efforts to improve the way we work, and if you feel comfortable doing so, please reach out to careers@westernunion.com to share more confidential feedback with our team.

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5.0
May 1, 2026
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CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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