Pros
• Posting Invoice into SAP – Processing Queue – to Jonhson & Johnson. • Report and analyze issues between purchase orders and the invoices. • Manage resolution of cases at Sales Force system. • Deal with all incoming help requests from clients about purchase orders and the invoices received via emails or calls in a courteous manner. • Update own availability in the system to ensure productivity of the process • Record, track and document all queries received, problem solving steps taken and total successful and unsuccessful resolutions. • Follow standard processes and procedures to resolve all client’s queries. • Insert the invoices as per the SLAs defined in the contract. • Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolutions to clients. • Ensure that the invoices will be processed by the audit rules and quality for payment. • Contact the supplier if the purchase order isn’t match with the invoice. • Being aware about the Colombian tax regime and assure that the invoices will be inserted right.
Cons
None that serious to mentioned.