Pros
As a customer service engineer, you are seldom in the same place all day. Constantly changing work situations, new challenges, keep the day interesting. Unfortunately, with the downsizing we have undergone lately, the days can be long and the number of miles traveled can be excessive. I have already driven over 70K in my 2010 company van.
Cons
You must learn to live on the salary that is the minimal that Xerox will pay. Empty promises about "bonus" programs that have the possibility to bring in income increases are never realized. Many tasks are directed to be done on a timeline created by managers who have no idea of the daily challenges placed on the workforce. Constant micromanaging by clueless front line managers create an atmosphere of mistrust and ever-decreasing morale.