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      Zillow

      Engaged Employer

      Zillow reviews

      Believe the hype. This is the real deal - Client Engagement Zillow Employee Review

      5.0
      Mar 12, 2017
      Client engagement
      Recommend
      CEO approval
      Business Outlook

      Pros

      Zillow Group has wonderful benefits for employees and the Concierge department, as well as the company is always looking for ways to improve and remain relevant in an ever changing technology environment. People talk about the culture here and many who are looking to become a Zillowite reference that in their interview, which is great. But it's not just a talking point here or some sort of spin for recruitment efforts. Culture is what we make of it here and everyone truly works hard to create the culture they want to see. Nothing like it anywhere that I have seen in 20 years of business, both public or private. Big ideas are constantly generated and some of the most important things we have implemented as a company have come from front line folks. Management cares about their people, and strives to provide support, remove roadblocks and challenges, and create an environment for those they support to grow in their career progression. We all believe in the vision here, and for good reason; what we are doing is revolutionizing an entire industry for the better.

      Cons

      There is a repetitive nature to the workflow in Concierge, but that could be said of many positions. What is more accurate is that there is a flow and rhythm to what we do which works for most, but is not for everyone. What it does allow for is an opportunity to become really proficient and a subject matter expert at what you do, thus giving you great insight into many other departments within the org. If there truly is a Con here, it's that the Big Ideas and fast movement we must adhere to in order to be the best at what we do, can be frustrating for some. The truth though is that it's a glass half empty kind of outlook and while certainly challenging at times, always leads to a better product for our consumers and clients... and isn't that what we are here to do in the first place?

      avatar
      Zillow Response
      9y
      Thanks for these very thoughtful comments. I really like the last piece, don't get complacent! Excellent advice if there ever was any. You are 100% correct. Being idle is moving backward. We have to keep pushing, so keep pushing US. I love to hear you've seen big ideas generate from the front line. One of the great things about Zillow is that you can lead from any chair. If you have the next big idea, or many small ones, that will take us to the next level, let me know at jrg@zillow.com

      Explore other reviews about Zillow

      5.0
      May 13, 2026
      Mortgage loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      Long hours with low pay

      1
      2.0
      Jul 1, 2026
      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

      Cons

      - Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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