Not what it use to be - PAC/CES Zillow Employee Review

Hi, thanks for this feedback. I'm sorry you feel that way. One of the first things we did when I came to PAC a couple years ago was to stop changing schedules as frequent as every 3 months. It was disruptive to people's lives and didn't serve our customers needs. Since then, we only change schedules when inbound volume from our customers requires it, and then only when that inbound volume change will be long term. So we've had fairly stable schedules in PAC for quite a while now. This year, as we launch the next iteration our of Premier Agent platform nationwide, there has definitely been the need to go where our customers need us. Our goal with schedule changes is always to be as least disruptive to our team members as possible, and we try very hard to give 30 days notice when we have to adjust timings. I'm sorry you felt your manager brushed off your concerns. I'd be happy to talk to you about that in detail if you'd like to reach out to me at jrg@zillowgroup.com, or catch me the next time I'm in Denver. When I was there a couple weeks ago, I held several all-hands style meetings Sunday thru Tuesday where we went over the recent employee survey, which showed that more than 80% of PAC team members indicated they would recommend Zillow to a friend as place to work, and also that they planned on staying for at least 2 years. We also talked about great changes we made to allow team members more opportunity to explore career development, and had some time for Q&A. I hope you were able to attend one of those sessions. If not, or you have other topics you want to discuss, again, please shoot me a note. -JR Gast, VP Client Experience.