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      Zillow

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      Zillow reviews

      Best Job I've had, and I have had plenty.... - Customer Service Representative Zillow Employee Review

      5.0
      Oct 23, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a college student working towards a degree it is difficult to find a job that seems to work with you. I originally worked at another large corporation that shall remain nameless, but was very hard to work with my school schedule. Dotloop is apart of Zillow, but seems to work as a small company within a large company. The benefits of working at Dot loop are tremendous, the pay is good for the area and economy, the healthcare is great, there are free snacks in the office, along with free yoga just to name a few. The schedule for my position varies, from am to midnight Monday- Friday, and am to pm on the weekends, but they are willing to work with you as they offer Paid time off, and Sick leave separately. The offices have different networks that discuss varies topics like investments, disabilities, and a network for each office that informs everyone of what is going on in the city or if you just need a helping hand. Overall my experience so far at Dot loop has been unmatched, and as a former flight attendant, casino lead, optometrist apprentice and many other jobs I could name this experience is fantastic.

      Cons

      The downside of this job, is that in Cincinnati there are not as many opportunities to move forward in specific fields, as it is a smaller office. With that being said there are other offices we have including Seattle, Phoenix, and San Francisco just to name a few that offer tech, customer support, HR, and Accounting. They are willing to let you move forward to different offices if possible.

      avatar
      Zillow Response
      7y
      Thank you for this very thoughtful review! It's really great to hear that you are enjoying your role at dotloop and that your experience aligns with our company's history as a "best place to work" in Cincinnati. Austin, Founder & GM, dotloop

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      May 13, 2026
      Mortgage loan officer
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      Pros

      Great company to work for

      Cons

      Long hours with low pay

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      2.0
      Jul 1, 2026
      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

      Cons

      - Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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