Working at Zillow was life changing. - Site Operations Manager Zillow Employee Review

3.0
Apr 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Executive leadership has proven results with past companies, they are now building on their passion and have a laser focus with willingness to pivot at a moments notice.

Cons

Culture. First, as with all companies the culture is dictated by the group you work with and the leadership guiding it. The production IT organization was always broken and never got the leadership and support it needed to grow into a first class organization like most other departments. Second, Zillow's focus on belonging as an employee has jumped the shark, if you want to work at a company that is trying to be a full-time support group and seemingly has an HR org second in size to sales, then this wouldn't be a "con" for you.

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Zillow Response
7y
Thank you for your feedback on your time at Zillow Group, as you state in your Pros it is an exciting time here at ZG. The Production Operations organization has the challenging role of helping to ensure the availability of Zillow services and, as you stated, required investment to grow the organization. In the past 18 months we have increased headcount including creating new DevOps teams and new leadership roles, however I would be interested in hearing more from you on where you felt additional support/investment is needed. To your second Con, we are committed at ZG to our Core Value of “Include and Empower,” to create an environment where everyone is heard and valued, but we always have ways in which we can improve, I would welcome a discussion as to where you feel we have missed the mark. You can reach out to me directly at: tobyro@zillowgroup.com.

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Pros

Great company to work for

Cons

Long hours with low pay

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2.0
Jul 1, 2026
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CEO approval
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Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

6
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