Changes for the worse - Accountant Zillow Employee Review

2.0
Oct 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Perks but might get cut in the future. Free foods but might not be there in the future dues to budget cut and

Cons

Employee morale, lack of communication, budget cut across the board, high turnover rate. The executives used to be very communicative with the employees on a quarterly and annual company meeting as well as company email. However, with the new CEO and CFO, there are dramatic negative changes to the company cultures and the employee morale has gone down dramatically. For once, there is no longer budget for team activity and department; no longer communication from the executives regarding the new changes within the company itself. Company culture has become more toxic and no longer has that tech company feel to it. All the perks have being cut across the board which lead to low employee morale and high turnover rate. Support and mentoring programs are no longer matter.

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Zillow Response
6y
Thank you for sharing this feedback. I’m sorry to hear you feel morale changed with recent leadership changes. Since my entry, my leaders and I are experimenting with new ways to communicate within Finance about how our roles impact the success of Zillow. Specifically, we’re focused on bringing the team together in All-Hands meetings, holding open fireside chats with key leaders (I held my session earlier this week), leveraging skip-levels to hear constructive feedback, and participating in our Learning & Development trainings. We are excited about the traction we’re getting, but realize change is difficult and communication from leadership on the “why” behind the change is crucial. If you’d like to discuss your circumstance in more detail, please reach out to me at allenp@zillowgroup.com. – Allen Parker

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5.0
Feb 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The posts about AWS culture infiltrating Zillow must be pretty team or person specific, as I've seen nothing but leaders who really care about their teams and the business. Middle managers can often drag down morale and culture - and working remote makes that hard to see/fix. But generally, the culture and support at Zillow is WAY better than any other tech company I've worked at (or heard about from friends). Fully remote with decent benefits and people who generally care about each other is fantastic (and hard to find in today's market). For those complaining about bad culture - I'd suggest you look at another role in another org, you might be pleasantly surprised the ZG people first culture is still strong.

Cons

Fully remote makes it hard to get the right visibility and promotions and ratings are unfortunately tied to whether senior leaders see your work and know who you are. You have to make an effort to be "seen" and that's hard to do remote. The news cycle is noisy with lawsuits, but I think a lot of that is because we're a big name with a big target on our back. A judge just ruled in Zillow's favor, against Compass.

2
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Zillow Response
3mo
Thank you for taking the time to share your review. It’s great to hear that leadership support, flexibility, and a people-first culture have stood out in your experience. We also recognize that visibility and growth can feel different in a remote environment, and feedback like this helps highlight where continued focus and clarity matter. We appreciate you sharing your perspective.
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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