Telemarkers - Inside Sales Consultant Zillow Employee Review

1.0
Nov 7, 2013
Recommend
CEO approval
Business Outlook

Pros

Candy Walls and Tillamook cheese

Cons

You're a telemarketer. A very stressed out telemarketer.

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Zillow Response
12y
Thank you for your review, though it did bum me out. Yes, our sales people (and all employees) have headsets for their phones. And yes if you are in sales, you spend most of the day on the phone. But on the other hand, we sort of tell you that up front when we interview you, so that shouldn't be much of a surprise. On a more serious note, the job in inside sales changes dramatically after the first few months. Once you get a book of business and you have a few dozen or a few hundred successful clients, the job gets MUCH easier and more interesting. At that point you are more of an internet marketing consultant to a group of great real estate agents than a "telemarketer" as you said. We almost never lose a salesperson who has been with Zillow for more than a year and who is in the top half of the sales team ranking. In fact, I'm not sure if we've ever lost someone that meets that description. Anyway, I'm sorry that this job wasn't right for you, and I hope you find something that is a better fit.

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Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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