One hell of a ride! - Inside Sales Zillow Employee Review

5.0
Jan 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Being in the first training class was an honor as the trainers had put a lot of work into the structure and detail of the training process. The job is simple however the demographic you are reaching out to is complex (to say the least). The class was comprehensive and I felt excited to get on the phones and start making dollars. When I got out there and got past the first sale (which is usually the hardest) I saw what was possible. If you’re not in sales for money or recognition, you are in the wrong field. This company does a hell of a lot of both. I have always had an above average work ethic and found myself struggling with expectations but the fact of the matter is; more production, more results. I made exceptional money while at Zillow and couldn’t have been happier with the transparency of the management. I parted ways with Zillow because of timing. Had I been 5 years younger this would have been perfect. When I expressed concern to my manager he understood and we separated on good terms with him even agreeing to be used as a reference. The HR department was expeditious with everything and the exit interview was sad. Sad because working alongside such positive and innovative people was enlightening and I knew I was going to miss that. And I do.

Cons

The expectations are rigorous. If you cannot handle them, bail. People hang in with the notion that these standards will decrease at some point. I assure you, they will not. If you cannot commit to working insane hours to accomplish your goal, bail. Going into this I was told very clearly what was needed to be done to stay within compliance. These are not scare tactics, motivational exaggerations or jokes. Be prepared to work with real estate agents all day. If you would like, pick up your cell phone and try to take 15 minutes of an agents time. If you can do that in 50 calls, you may have a shot at succeeding in this job. If you do not have the skin-thickness of a WWII leatherneck Marine charging a beach on Iwo Jima, bail. Rejection is rampant and brutal in this job so if you are easily offended or take things personally you will not be happy. This is why the word “tears” may be found in many of the former reviews.

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Pros

Great company to work for

Cons

Long hours with low pay

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2.0
Jul 1, 2026
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CEO approval
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Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

1
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