Churn/Burn to the extreme - Inside Sales - Inside Sales Consultant Zillow Employee Review

1.0
May 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent pay Good view from the office Lara Bars/V8's The people who work there Nerf gun wars are permitted

Cons

Sales Process - Beyond short sales cycle. One call close or bust Most managers need to go through an HR class so that they don't spout illegal information Illegal work hours - although the company will say youre only working 8 hours in a day. Because beyond that, nothing is approved. Good luck hitting goal working 8 hours a day. Loud, POUNDING awful music all day everyday. If you do not sit there and make 150 calls in a day, you will fail. There is no support. You manage your clients by yourself (although they seem to be working on this). COUNTLESS UNNECESSARY emails that will basically ruin your day.

avatar
Zillow Response
12y
I'd like to address your review and ask that, if you are open to it, I can learn more about the serious nature of some of these concerns. The majority of our sales are not one call closes - many deals are closed after several days, weeks and sometimes months. Sales people regularly surpass their targets by working 8 hour days - It's all a question of focus. The vast majority of folks hit their sales targets and though many people start out making 100+ dials/day, they quickly learn how to be more efficient. The average sales person on our team makes well under 100 dials per day. While the sales person is responsible for managing customer issues, there is a large support staff that solves customer issues - the sales person runs point to make sure that the issues are surfaced and that we communicate well with clients. Lastly, our pricing reflects the value we deliver to our clients and with traffic increasing and strong ROI reports from the field, we price exposure accordingly - the reality is that over 50% of our sales each month is to current clients who see the value and view the pricing as reasonable given their ROI. My name is Doug Slotkin and I run the Inside sales team at Zillow and would like to know specifically what illegal information you're referring to. My email address is dougs@zillow.com and my phone # is 206 515 8236.

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Pros

Great company to work for

Cons

Long hours with low pay

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2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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