Like another reviewer stated - dysfunctional and poor management - Pizza Delivery Driver Zillow Employee Review

1.0
Nov 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits are good, and you'll need them for the therapy required to keep your sanity.

Cons

The worst and most manipulative manager of my career was here. Lead of our org had generally no direction. So many people were terrible when it came to resolving issues. Seattle freeze but in the workplace. Say one thing to you, and another thing to someone else. The business acts like they are inclusive but don't really understand how that extends beyond being race and LGBTQ friendly. Congrats - but how do you actually treat your people in the day to day? It is completely unsurprising to see the ZO business collapse given how this company is run. No centralized planning. No processes. No infrastructure. No thinking about downstream effects, or long term planning. Nobody takes responsibility for their own part in situations. Zero people complete tasks on time. People who commit to doing something will often not do it, or do the opposite, without communication to the team. It felt like chaos all the time, and constantly putting out fires. Got hired to do one job, then my role turned out to be something different, got shifted around no less than 3 times, a couple re-orgs, management change and then was surprised at how difficult it was to navigate remotely - all the first year. Senior leaders verbally attack people, have unrealistic expectations, name call, refuse to work as a team - and are allowed to stay on board. Pretend to be on your side, then twist what you say and use it against you later. The most toxic organization I've ever been a part of. My mental health seriously deteriorated over the course of my time here. I've never been treated that poorly in a job, ever. RUN FAR, FAR AWAY.

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5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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