Lack of transparency, poor leadership and management - Anonymous employee Zillow Employee Review

2.0
Dec 2, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Health benefits and reimbursements while working from home

Cons

Poor, poor leadership and management. Ran by management who are insecure of their own jobs. 100% the layoffs and closing of Zillow Offers was an leadership issue, not an “algorithm” issue

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Cons

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3.0
May 8, 2026
Recommend
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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