Not exactly what was presented at interview - Program Manager Zillow Employee Review

1.0
Jan 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits, a monthly stipend for WFH, great technology

Cons

Really disorganized, although the technology was in place it wasn't used to advantage. Everything was chaotic and just kind of missed the mark always because it wasn't fully thought out or executed well. CULT-like adoration for the company and co-workers when there wasn't a great team environment at all. I heard people TALK about how great it was but when you needed someone, they were not there. Asking for guidance or how to do something was a lot of deflection (I suspect no one really knows the answers because this happened on all levels and all the time) that people don't have time, always in meetings, it's online just check the help articles out. But that brings it back to the technology. Their internal help articles are a great idea if they are well-thought-out and detailed. If not, it's just something that sounds good but doesn't really help or provide a good resource. Overall it just seemed like a big failed experiment in offering a feel-good workplace that's going to tell you how awesome they are because they sent out a free sweatshirt but don't actually do great work or support their employees where it counts. No work-life balance, at all.

Explore other reviews about Zillow

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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