The quick growth did create a lot of growing pains, many of which didn't get addressed as quickly as necessary to keep our agents happy on a basic level.
Zillow Response
10y
Thanks for taking the time to provide feedback.
Glad to hear your experience at Zillow has been largely positive - Invariably, one of the biggest challenges in a fast paced, growth oriented environment like we have at Zillow is to ensure that we continue to be 100% focused on delighting our customers as we evolve our products to best serve the real estate consumer. We care deeply about helping consumers make great real estate decisions and a big part of that is connecting them with great agents who can help them achieve their goals.
Doug Slotkin
VP, Local Ad Sales
Generally the people I work with are great. They are supportive, creative, and work well as a team.
Work-life balance is good, although some teams have more on-call than others.
Cons
- Senior leadership has determined that inflation need not be a factor when calculating raises.
- Also, we're having record profitability! But also money is very tight and we all need to tighten our belts.
- Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay.
- We don't care that you are getting a 30% effective pay cut this year.
- Performance ratings are calculated on vibes before reviews are actually written.
- We've started outsourcing heavily to Mexico and India.
- "We need to raise the bar" ("Please work harder for the same pay")
- Health benefits have eroded for several years.
- Other benefits have never been adjusted for inflation.
- AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).