bad leadership - Sales Executive Zillow Employee Review

2.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

actual sales conversations are great, worked directly with agents with are decision makers, commission structure is good

Cons

expectations change on a whim, they also delete them from the resource book so they can quite literally be holding you accountable to rules that dont exist anymore, the same rules dont apply to everyone, leadership has no idea what they are doing and put blame back on reps for their failures, they claim that being clear and open "turning on the lights" is a core value but they leave everyone in the dark and use very vague language when giving updates/expectations just to use them against us, have known SEVERAL people hired and fired within 6 months due to lack of support, proper onboarding, and changing of expectations, hr is a nightmare and basically said "be grateful we didnt fire you (a new hire) sooner and gave you a chance" - not sure why they hired us in the first place. no organization or system to help teach their process or resource so you have to ask other coworkers how to do literally anything (and the rules constantly change, even managers dont have an idea). knew SEVERAL people who got severally physically sick from the stress and literally had to take medical leaves within a few months of starting. absolute shame because they used to have a great reputation and employees from 3+ yrs ago talk about how great of a work environment it USED TO BE

avatar
Zillow Response
1y
Thank you for your candid feedback. We regret that your time with Zillow was not as positive as we strive to provide for all employees. Your insights are crucial for us to understand the challenges you faced, and we take them seriously. If you're willing to share more details, please contact us at careers@zillowgroup.com.

Explore other reviews about Zillow

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

1
See reviews by: Helpful|Rating|Date|All