Great Company! - Client Engagement Specialist Zillow Employee Review

5.0
Mar 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Very upbeat environment. I've had other jobs and what I love the most about this job is how they show their appreciation for you. Two lounges filled with free food and drinks, pool table, ping pong, basketball, constant food being catered in. The Zillow 15 is real! Decent lunch break and you don't have to ask if you need to take a break. All upper management has been super helpful and readily available to help whenever you need it. They also have a casual dress code which is amazing. I love being able to dress comfortably to work. $75 monthly gym reimbursement, elevating desks, great benefits, etc. The company is always changing and moving forward. I was a career changer and this job has been super refreshing for me!

Cons

I would say the biggest con is the scheduling. Unfortunately with this particular department it's just how it is right now. Real Estate does a lot of their business during the weekends and evenings so there's a high chance you will be working those shifts. The department is growing so you never know what kind of flexibility or different opportunities that could bring in the future.

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Zillow Response
10y
Thanks for the nice and thoughtful review! I'm glad you're really enjoying the job, including the benefits, environment, and team leads. What you're doing is incredibly important for our customers, agents, and the business overall. Yes, scheduling can be challenging in this role - thank you for the direct feedback. As our systems get better, our scheduling flexibility may get better as well (though might take some time.) I'll pass the feedback along, though to make sure we have this on our radar. Thanks again and feel free to send any additional feedback you'd like to share to me at tonys@zillow.com.

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Cons

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Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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