Things are steadily going downhill - Customer Service iCIMS Employee Review

The company has been steadily going downhill since Vista acquired them. It went from a great culture and fun work hard play hard environment to a totally different atmosphere. Processes make no sense and change every few months. They made lots of cuts to service areas and then wonder why customers are upset and leaving. The turnover in sales and service has been out of control. Then the ones left are so overwhelmed they end up leaving too. This is a cutthroat work culture where they do not care about employees Also don’t believe the positive reviews, as most are written by new employees during onboarding, when the rose colored glasses are still on