Sep 12, 2020
iTutorGroup Response
5yWe appreciate your understanding and feedback.
Since the rating is subject to the student's preference, standards, and expectation to the teacher and class, as any sensible business, we cannot obligate their clients to leave feedbacks or dictate how they leave their feedbacks. However, we have taken every measure to encourage them in doing so for the sake of improving our service delivery.
Having said that, we will always be reviewing our current policy based on teacher's and student's feedback. Any concrete suggestion is more than welcome. Our communication channel is open 24/7 via teachersupport@itutorgroup.com.