Epicor Software Reviews | Glassdoor

Epicor Software Reviews

Updated December 10, 2017
749 reviews

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3.5
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Epicor Software CEO Steve Murphy
Steve Murphy
14 Ratings

749 Employee Reviews

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Pros
  • Good Work/Life balance with some positions with work from home facility (in 45 reviews)

  • Relaxed yet dynamic work environment full of challenges and opportunity (in 61 reviews)

Cons
  • The continual change in upper management/company direction and structure (in 24 reviews)

  • I had literally no training on what we were actually supposed to sell (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Top Notch CEO now!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Epicor Software full-time

    Pros

    Having worked with Steve Murphy, he is a superstar and the right combination of business savvy and market knowledge coupled with an intense work ethic to lead Epicor

    Cons

    Challenge/risk to move ERP clients into cloud, but great products and team to capture this upside


  2. Helpful (4)

    "Outsourcing issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Epicor Software full-time

    Pros

    Epicor employees are the best; helpful and friendly

    Cons

    layoffs are painful when the reasons are balance sheet $$ and employees who have worked for this company for over 10, 15 and 20 years get laid off. I understand the outsoucing overseas is cheaper but it is still a crappy thing to happen both to co-workers and yourself.

  3. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Consultant in Irvine, CA
    Current Employee - Principal Consultant in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epicor Software full-time (More than 10 years)

    Pros

    Epicor and its staff have always treated me with great respect. I have found that over the years, Epicor has eared the respect of its many customers, and those customer (for the most part) are very good and fun to work with.

    Cons

    There has been some flexing of high end management which sometimes causes turmoil in the troops, but much of that turmoil is wasted energy as the end results are typically good for the staff

    Advice to Management

    Try not to change things immediately when a new manager/vp/president comes into play. New staff needs to spend some time learning the culture and what makes Epicor successful before immediately demanding change. There has been more than one change that has been reversed after several months.


  4. Helpful (1)

    "Just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Epicor Software full-time (More than 10 years)

    Pros

    Team oriented. Co-workers are all willing to help and go the extra mile to resolve customer issues.

    Cons

    Management has no clue how to take care of their employees. They let good people go instead of finding other places for them in the company.

    Advice to Management

    Stop letting the pencil pushers (suits) make staffing decisions for the support staff. They have no idea what goes on in the trenches.


  5. "Sr. Business development Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Development Representative
    Current Employee - Senior Business Development Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Epicor Software full-time (Less than a year)

    Pros

    Great culture, good management, great first entry level position and opportunity to make a lot money

    Cons

    Lack of consistency, not true innovation of the job


  6. "Love My Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services Consultant
    Current Employee - Professional Services Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Epicor Software full-time (More than a year)

    Pros

    Great boss and coworkers. Decent benefits. Fantastic customers!

    Cons

    Onboarding is a bit lacking.

    Advice to Management

    Boost up the onboarding training for consultants.


  7. "Going in the right direction, but who knows how long it will take to get to where we need to be?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Epicor Software full-time

    Pros

    New CEO
    Positive Change
    Flexibility
    Opportunity to influence change

    Cons

    Lack of consistent processes
    Too much bureaucracy
    Silos
    Uncertainty

    Advice to Management

    Lead with personal accountability and transparency.
    Delegate with empowerment and autonomy.

  8. Helpful (1)

    "BDR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BDR
    Current Employee - BDR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Epicor Software (More than a year)

    Pros

    As long as you're hitting goals you aren't micromanaged. Culture is great. Commission pay is good but base salary could be improved upon.

    Cons

    Cold calling. Lack of accurate marketing. Can take months to set things into motion

    Advice to Management

    Better communication between marketing and product groups, what BDR's do


  9. Helpful (2)

    "Dev engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Epicor Software full-time (More than 10 years)

    Pros

    Excellent customer oriented service, support, and products under previous management going back 30 yrs

    Cons

    Currently toxic environment with no regard for employee or customer

    Advice to Management

    New


  10. "SMB Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Epicor Software full-time (More than a year)

    Pros

    Work from home, great corp. culture

    Cons

    work from home, lack of marketing and BDR team is terrible so few leads to hit quota

    Advice to Management

    Gotta work on marketing and BDR org.


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