First Horizon Reviews

Updated Jun 9, 2021

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3.6
56%
Recommend to a Friend
75%
Approve of CEO
First Horizon CEO     D. Bryan Jordan (no image)
D. Bryan Jordan
155 Ratings
Pros
  • "Decent Pay, Work/Life Balance, Cares about Employees(in 30 reviews)

  • "Post it I’ve work environment, wages are fair(in 22 reviews)

  • Cons
  • "Upper management can get in its own way and can make simple day to day tasks more cumbersome than needed(in 16 reviews)

  • "Low pay, managers that take credit for your work(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of First Horizon and is not affected by filters.

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    1. 5.0
      Former Employee, more than 3 years

      Coworkers were my family.

      Apr 28, 2021 - Teller in Jonesborough, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The hours allowed for work/life balance.

      Cons

      The company treated you as a number.

      1 person found this review helpful
    2. 4.0
      Current Employee

      Relationship Banker

      Jun 9, 2021 - Relationship Banker in Memphis, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work Place Balance Life Structure

      Cons

      Pay grid and pay structure

      Be the first to find this review helpful
    3. 4.0
      Current Employee

      RM

      Jun 8, 2021 - Relationship Manager in Kingsport, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      hard to move up in company

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    4. 3.0
      Former Employee, more than 1 year

      Ok

      Jun 2, 2021 - Bank Teller 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very laid back Not big on scripts

      Cons

      Hard to get help , always getting multiple answer when asking questions Instructions are not always clear Rapid changes all the time Not a lot of opportunity for growth

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    5. 4.0
      Former Employee

      Great

      May 19, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company, nice managers, lovely atmospheren

      Cons

      None. No cons for working here.

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    6. 2.0
      Current Employee

      First Horizon is plummeting employee morale

      May 19, 2021 - Operations Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company is trying to service customers ever changing needs.

      Cons

      The company makes changes without considering employee impact.

      Continue reading
      1 person found this review helpful
    7. 5.0
      Current Employee, more than 1 year

      Great place to work

      Apr 14, 2021 - Teller in Memphis, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good environment, fast paced, fun

      Cons

      Stressful and busy. Not great if looking for a cosy sit down job

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      1 person found this review helpful
    8. 2.0
      Former Employee, more than 1 year

      It’s a gamble

      Dec 29, 2020 - Manager in Memphis, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can tell it used to a be nice, comfortable place to work. Most of the employees who’ve been there a long time are overall great people who want to help you and create a positive work environment.

      Cons

      In my experience, the Firstpower company culture was a brand, not a belief system. Our department was rife with issues and had an extremely high turnover rate (I think it was like 70% by the time I left), but our awful supervisors kept their jobs month after month. Meanwhile, great people who’d been there 10-20+ years were laid off or forced to “retire” every few months. It killed morale and made employees lose a ton of respect for the company and leadership. If you’re a mom, take the Working Mother awards with a grain of salt. The company’s official policy (at least when I was there) in regards to workplace flexibility is that it’s your manager’s discretion. So again, it’s a gamble. You could have a great, understanding boss, or you could have a crazy micromanager who expects you to be at their beck and call 24/7.

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      1 person found this review helpful
    9. 2.0
      Current Employee, more than 1 year

      Pass

      May 16, 2021 - Teller in Chattanooga, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Was great in the beginning

      Cons

      Company restructured upper management and things went down hill fast.

      Continue reading
      1 person found this review helpful
    10. 5.0
      Former Employee

      Great Company

      Apr 7, 2021 - DCS Case Manager II in Gallatin, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay Plenty of training/ learning materials

      Cons

      Difficult to get promotions Pressure on customer surveys

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